The concept of employee burnout is nothing new and something that employees and their employers have been contending with for decades. However, with more employees than ever working from home due to the COVID-19 pandemic, the burnout of employees is...
Automation has become a business imperative. With the demand to cut down on costs and do more with less, businesses are turning to automating simple repetitive tasks. Be it collecting lead data sending out an onboarding campaign or improving team...
Offering outstanding customer service is critical if you wish to retain customers and grow your business. However, exceptional customer support is more than just providing answers to user queries. It is, in fact, a part of the promise you make to...
Effective organizational communication is crucial for any successful business. Not only will it lead to more effective outcomes, but it will also help to boost employee engagement, collaboration and workplace satisfaction. Organizational...
Working from home is a comparatively new trend that started to gather momentum with the advent of digital technologies. The previous five years saw a 44% surge in remote employment, which is explained by two major factors. The first is the growing...
Team collaboration serves customers holistically. So customers become loyal. Businesses that get it will enjoy loyal customers while others struggle. In one study, 86 percent of business executives said that lack of collaboration or poor...
As the saying goes, teamwork makes the dream work. Building an effective and successful team takes time, and it’s even harder in the case of distributed, remote teams. How can you run effectively a team of persons without, well, meeting in person...
Live chat software has been booming before the pandemic, and will continue to do so for the foreseeable future. Allied Market Research projects its value at $997 million by the year 2023, with a compound annual growth rate of 7.5%. The software-as-a...
Christmas is coming around and for us at Chanty, that means two things. One, spending time with our family and loved ones. Two, shopping around for amazing SaaS deals. Just because Black Friday and Cyber Monday are behind us, that doesn’t mean that...
Many managers and business owners fail to develop an internal communications strategy. This might not be an issue for a small team where everyone has a similar understanding of what is expected. However, as a company grows, developing a coherent...
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