You’ve probably been there – dialing your doctor’s office, hanging in hold limbo, and seemingly transported into a communications black hole. Or, perhaps, you have gotten a voicemail concerning an appointment that was scheduled but didn’t realize, until days later, you needed to return the call. Poor or irregular communication is much more than an annoyance for the patient-it could even mean their life.

This is the challenge health providers face every day: how will you make patients aware, engaged, and on the right track to their care? With the number of pieces moving around a patient’s interactions with a clinic-from appointments to test results to follow-ups – it’s frankly not surprising things sometimes fall between the cracks. Which brings us to the good news: patient communication software makes it possible for you to shut these gaps completely.

These go beyond just technological tools – these are very lifelines leading towards better care. With this information at a share and quite simple, it makes the going so much easy on both the providers’ and patients’ sides. Be it about sending appointment reminders on time or securely sharing test results for discussions, or simply enabling a telehealth session-the patient communication platform revolutionizes this experience.

In this post, we’ll explore why effective communication is essential in healthcare, the common challenges providers face, and how patient communication software can transform the way care is delivered. You’ll also discover key features to look for in these platforms and practical ways they can benefit both patients and providers.

Patient communication software

• Chanty: A secure, flexible communication platform that enables patient messaging, appointment reminders, and video calls for efficient healthcare team collaboration and improved patient care.
• RXNT: A cloud-based platform offering secure messaging and appointment scheduling for healthcare providers.
• Emitrr: A patient engagement solution with automated text and voice messaging to reduce no-shows and improve communication.
• Phreesia: A comprehensive patient intake and communication system, integrating appointment scheduling, forms, and reminders.
• Mend: A platform designed to improve patient communication with text, video, and telehealth options, enhancing the overall patient experience.
• TigerConnect: A secure messaging and collaboration platform that connects healthcare teams and patients for efficient communication.
• Relatient: A patient engagement solution that helps manage appointment reminders, confirmations, and billing inquiries.
• Linggo: A voice-driven communication app designed for non-verbal patients, helping them connect with healthcare providers through personalized, real-time text messages.
• Patient Communicator: A patient communication app that streamlines appointment reminders, messaging, and follow-up notifications, fostering timely responses between patients and healthcare providers.
• Spoken: A speech-to-text communication platform that helps patients with speech impairments convey their needs to healthcare providers via instant, accurate text-based messages.
• LetMe Talk: A mobile app providing non-verbal patients with a customizable communication tool to express themselves, aiding in smoother interactions with their healthcare teams.

Why communication in healthcare needs an upgrade

The health care industry is not all about treatments and diagnoses but also about relationships. And at the center of those relationships is communication. However, far too often, antiquated systems and processes get in the way of meaningful connections. What’s at stake if communication falters?

• Greater expectation from patients: Patients, in the modern digital world, are accustomed to speed and seamlessness everywhere-from shopping to banking. Healthcare should not be any different.
• Medical errors through miscommunication: A break in communication can have mistakes take place-missed appointments, treatment plans misconstrued, and critical oversights.
• Telehealth on the rise: Virtual care is here to stay. And yet, old ways of communicating buckle under the pressure from video calls, online appointments, and instant follow-ups.

Where those gaps in communications exist, trust in care begins to erode. But there is hope on the horizon. With patient communication platforms, things begin to look bright, as there are ways how these innovations might keep information churning out continuously while keeping patients aware and engaged in their care.

What patients expect from healthcare communication? 

Today’s patients have much higher expectations than appointment reminders; they expect clarity, transparency, and a sense of control in their care. These are not the days of waiting on hold and playing phone tag. Today’s patient is a tech-savvy, busy individual who wants a smooth, seamless experience with their medical professional. Having so much information at their fingertips, they no longer tolerate outdated modes of communication that leave them frustrated or in the dark.

Patients don’t just want information – they want to understand their health journey. They want to feel empowered by knowing what’s happening with their treatment, when it’s happening, and what’s expected of them. Clear, timely communication is essential in making them feel secure in the care they’re receiving.

Such involvement goes far beyond appointment reminders and needs to be established in trust and created within an environment where the patients are made to become active participants in the delivery of their care, with expectations that the system would fit into their schedules, preferences, convenience, and instant access to information whenever they perceive their need for it.

Here’s what they want:

• Speed and convenience: No one likes to be on hold or to have to play phone tag. Patients want quick responses and easy access to providers, whether by phone, text, or app.
• Transparency: Clear information about their health journey-what treatments they need, when appointments are, and how much things will cost.
• Access and control: Patients want services that can provide them with opportunities to manage their care as they see fit: access their records, know their progress, and automatically stay updated without much hassle.

How patient communication platforms deliver solutions

Patient communication platforms are more than tools – they are game-changing platforms for both the patients and caregivers. Centralizing communication and automating routine tasks, they foster a culture where patients are continuously engaged, educated, and cared for from start to finish in their journey. These platforms help health organizations meet the expectations of their patients for timely, effective, and transparent communication while keeping healthcare professionals focused on what they are concerned about: care.

• Automation ensures that no follow-up call, message, or alert is ever missed and improves continuity of care.
• Secure Messaging: Fast, HIPAA-compliant communication for discussing treatments and getting answers without the wait in between.
• Integrate Telehealth: Virtual consults make it easier for them to access health care. Connect from anywhere with patients.
• Centralize information: From appointments and test results to treatment plans, everything is located in one place that is so easy to get to, hence minimizing confusion while saving time.

Patient communication platforms are far more engaging for the patients by answering the needs of becoming better informed and satisfied. The best health outcomes, as a result of a good doctor-patient relationship, enhance satisfaction for the patient and provider alike.

Features to look for in patient communication software

The selection of a patient communication platform is very important. With so many options available in the market, how can you know which features will really make the difference in your practice? The key lies in zeroing in on tools that precisely address patient expectations and those that simultaneously address challenges from the healthcare provider’s point of view.

Here are the features to prioritize:

• Personalizable messaging: Not all patients are alike, so messaging and reminders provided to patients will be based upon the need. Reminders for appointments, updates regarding prescription filling, and helpful tips in their health could all be given; these should not feel generic in nature but, rather, personalized.
• Appointment scheduling: Providing your patients with online booking, rescheduling, and cancellation facilities lets them organize their schedules easily, reducing telephone follow-up calls for both your staff and your patients.
• Data security: Management of health information is one of the most responsible tasks. Your platform has to be HIPAA-compliant, enabling encryption and secure messaging for protection against data disclosure of your patients.
• Integration with EHR: For smooth facilitation of operations, integration with Electronic Health Records should be really smooth. This way, all the information will be current and in one place, reducing the time used for communication.

These features form the backbone of any solid patient communication platform for better patient satisfaction, efficiency, and security. Now that you know what to look for, let’s explore some of the top platforms that can deliver on these needs.

Top patient communication platforms for 2025

1. Chanty

Chanty is a safe collaboration platform designed to enhance healthcare team communication so that they can stay connected and work more effectively. With enhanced internal communication, Chanty ensures that healthcare providers have the information they require to respond accurately and timely to patients’ needs. This translates to effective and timely communication with patients because the care team is kept informed and in sync with the condition of each patient.

With Chanty, medical teams can share updates on patients, discuss treatment plans, and delegate tasks in real time. This level of coordination minimizes miscommunication and makes certain that patients have consistent care. By keeping everyone in the loop, Chanty eliminates delays and improves the overall quality of patient interaction.

Chanty’s secure messaging system places patient confidentiality and privacy at the forefront, employing HIPAA-compliant encryption to secure sensitive information. This ensures all patient-related conversation within the team is safe and secure, fostering trust and credibility in communication.

By improving healthcare team coordination, Chanty indirectly also improves patient communication and care. It makes providers more organized, more responsive, and better informed to make decisions, making it easier for them to interact with patients and achieve better overall outcomes. Care becomes more coordinated, more streamlined, and more secure with Chanty, and it is easier to deliver the best possible experience for patients.

2. RXNT

RXNT offers a multichannel platform that helps enhance patient engagement through the facilitation of easy, accessible communications with them. It will let patients know about their visits, inform them about changes in their records, and send notifications through text messaging, email, or telephone calls-all at their preferred option. It is a HIPAA-compliant system and thus assures safety and privacy concerning health information in transit.

The key highlights of RXNT include the custom messaging feature, where reminders can be personalized to the needs of each patient in terms of appointments, test results, and follow-up care. This will help increase patient engagement while minimizing no-shows and missed appointments, hence enhancing overall healthcare efficiency.

Additionally, RXNT easily integrates with Electronic Health Records, allowing providers to access patient information in real time and thus coordinate care within the health team. Patients will benefit from this integration in that timely updates are provided, and informed decisions about their care can be made without waiting for phone calls or visits.

3. Emitrr

The Emitrr platform features befitting omni-channel communication of messages and reminders in its patients’ preference of SMS, email, or voice calls. This way, the patients never miss out and are always in the know. Emitrr’s real-time messaging assures all critical updates reach the patients regarding appointment reschedules or lab test findings without any unnecessary time lapses.

Emitrr assures superior security by complying with HIPAA and hence protects the patient’s most coveted right to privacy. It allows healthcare providers to manage patient communication levels, with opportunities to send automated alerts after the first reminder to follow-up notifications. 

Emitrr also allows for better patient health management that requires an underwater level of understanding of daily communication volumes, engagement metrics, and satisfaction scores. With a transparent window into these insights, those healthcare professionals would go a long way in fine-tuning communications considering decent patient interactions as an ideal to bards.

4. Phreesia

Phreesia is prominent as a patient engagement platform that is a comprehensive network of patient contact points, such as online scheduling, automated reminders, intake forms, and secure messaging. Through this platform, communications become easier for online appointment booking and form completion ahead of patient visits. This more or less reduces wait time and clearly improves patient convenience. 

A significant feature of Phreesia is built-in EHR integration to keep patient information recent. Why they are sharing a common development platform can be seen to minimize the overwhelming administrative burden and to clear the way for more direct concern of patient needs.

Phreesia Web Services’ custom messaging helps providers engage patients throughout the continuum of care. From appointment reminders to pre-visit instructions, to follow-up reminders, patients receive clear, consistent communications that keep them informed and on track with their health management.

5. Mend

Mend is specifically known for its telehealth integration, hence a very important tool used by virtual care providers. Security messaging and video consults are offered that are HIPAA-compliant, very critical in expanding patient privacy as the health services expand.

Beyond telehealth, Mend offers automated appointment reminders and patient intake forms that help practices smooth out workflows and reduce no-shows. Text message reminders can be personalized by patient preference to make sure patients receive information in the way they find most convenient.

It also gives the powerful data reporting tools in managing and tracking key performance indicators regarding engagement rates and no-show stats. This positions the provider better in enhancing the communication means that ensure engagement occurs at effective instances. Thanks to Mend’s user-friendly platform, the care is seamless-virtual healthcare in an ideal scenario for either the patient or the healthcare provider.

6. TigerConnect

TigerConnect offers an integrated communication platform that helps healthcare teams work together more effectively and provide better patient care. It features appointment reminders, test result notifications, and secure two-way messaging, by which the patient will find that communicating with their healthcare professional has become much easier with no need to call or make visits.

Because the platform integrates directly with EHRs, patient data will always be present when needed, greatly enhancing care coordination and improving patient outcomes. With HIPAA-compliant security, TigerConnect keeps patient information secure at all times.

TigerConnect offers robust internal communication tools, enabling real-time messaging to keep everyone informed and aligned. As TigerConnect streamlines communications both internally and with patients, efficiency goes through the roof-so does overall patient satisfaction.

7. Relatient

Relatient’s platform provides highly customizable communication workflow solutions for healthcare providers and their patients. The solution allows the provider to contact the patients at the right time through the most effective channels by automatically sending appointment and recall reminders along with secure messaging.

Key to Relatient’s core competencies are self-scheduling and the facilitation of a patient portal that will allow patients to independently schedule/reschedule an appointment and view medical records online. This would put more power in the hands of the patient and, correspondingly, lighten the burden on healthcare administration.

Relatient also provides data analytics to track patient engagement and measure the effectiveness of the communication strategy. It provides actionable insights to help providers adapt in ways that foster stronger relationships with their patients and improve overall care.

The silent struggle: non-verbal patient communication

While modern patient communication platforms bridge many gaps, one challenge remains deeply personal – how to connect with those who cannot speak. Patients recovering from strokes, living with neurological disorders, or facing temporary speech loss often struggle to express their needs. Simple requests, like asking for water or describing pain, become exhausting battles of frustration and misunderstanding.

In busy healthcare settings, where every second counts, traditional solutions often fall short. Handwritten notes can be slow and impractical, especially for patients with limited mobility. Gestures and facial expressions may be misread, leading to confusion or missed cues. Caregivers do their best, but without clear communication, patients may feel isolated, unheard, and even helpless.

The consequences of this disconnect go beyond emotional suffering. Delays in understanding symptoms can affect treatment protocols, prolong suffering, and, in some cases, have severe health implications. Every patient is owed a voice, even if unable to speak.

This is where technology steps in – not just to assist, but to restore dignity and autonomy. Advanced communication tools now leverage touchscreens, predictive text, eye-tracking, and AI-driven speech synthesis to give patients a way to express themselves in real time.

There are even systems that learn one’s personal patterns of communication so that it becomes quicker and more intuitive to interact.

By breaking the silence, these solutions facilitate communication and ensure every patient is heard, understood, and nurtured.

Here are some of the top solutions designed specifically for non-verbal patient communication.

Linggo

Linggo is a patient interaction app that helps non-verbal patients communicate through a simple, pictorial means.Whether a patient cannot speak temporarily due to surgery or a condition like stroke or has a long-term need to communicate non-verbally, Linggo helps in communicating basic needs like pain, hunger, or the need for help.

Where Linggo excels is in its ability to learn. Over time, the app adapts to the person’s liking, which makes it more convenient for the patients to transmit more complex concepts. A patient can, for example, start with basic phrases but then move on to personalized messages, making communication easier over time.

Not only does Linggo make patient communication easier, but it also helps healthcare teams provide better care. Providers can see at once the patient’s needs and wants, reducing miscommunication and allowing for better care. Post-op recovery or treatment of patients with chronic illnesses, Linggo is what makes sure patients’ voices are heard and improves their experience as a whole.

Patient Communicator

Patient Communicator is an app used by speech disabled patients for effective communication with healthcare professionals. The program has a series of pre-stored sentences to meet basic needs on a daily basis, including asking for pain relief or signaling staff of discomfort. It is especially effective in a clinical setting, where fast and direct communication is the most important aspect.

The user interface of the app is kept simple so patients can quickly find the right phrases easily, whether recovering from surgery or having neurological conditions. Patient Communicator allows patients to customize phrases to suit their unique needs, making communication even more seamless.

By giving patients an accessible method of communication, Patient Communicator stops them from getting frustrated and allows healthcare teams to respond in the shortest time possible. Providers are able to immediately understand patient needs, making the care process more comprehensive.  And because it integrates with existing healthcare systems, all members of the team get informed, meaning better coordination and patient outcomes.

Spoken

Spoken is an extremely efficient text-to-speech application that helps patients who cannot speak with typed messages or selected words by translating them into voice. It is best suited for patients who cannot speak anymore due to conditions like stroke, neurological disorders, or recovery from surgery.

What is most useful in this case is how easy Spoken is. Patients can type or select a sentence with ease, and the app will read out what it says. For patients who struggle with using regular means of communication, such an app would be a game-changer. It makes them capable of getting ideas and needs across without the added handicap of struggling to speak.

With Patient Communicator patients have a simple way of communicating, avoiding frustration and enabling healthcare teams to quickly respond. Providers can immediately recognize patient needs, making the care process even better. And since it integrates with existing healthcare systems, all members of the team stay current, which means better coordination and patient outcomes.

LetMe Talk

LetMeTalk is a patient communication app that lets non-verbal patients communicate using other people with pictures or with the construction of sentences. It is ideal for individuals who suffered speech impairment as a result of stroke, autism, or motor speech disorders. The image and phrase library that the app is endowed with aids in its facilitation of almost everything from rudimentary needs to complex ideas.

One of the most wonderful aspects of LetMeTalk is that it’s highly customizable. Patients can enter their own words and images, so the app ends up being personalized to their unique needs. This makes it particularly useful for individuals who suffer from speech impairment because of stroke, autism, or motor speech disorder. The repository of images and words with which the app is endowed makes it possible to support almost everyone from simple needs to complex concepts.

Through easy communication, LetMeTalk strengthens the patient-provider relationship. Providers can immediately understand what the patient needs, reducing waiting times and increasing response rates. Easy communication allows the patient to be heard and guarantees that they receive the necessary care at the appropriate time.

Conclusion

Effective communication is actually the bedrock on which good healthcare should be delivered. Health service providers are going to continue adopting technologies facilitating information flow without barriers as today’s patients are increasingly expecting seamless, personalized, and transparent experiences. Indeed, patient communication platforms make these improvements in their relationships, engagements, and eventual patient satisfaction all easier for doctors and health caregivers.

These platforms go way beyond easing administrative tasks; they reshape the very journey of a patient. Automated reminders, secure messaging, and the ability to manage appointment scheduling have been shown not only to reduce administrative burdens but to ensure that at each stage a patient feels adequately supported.

If you want to take your communications with patients to the next level, then try Chanty. It’s offering you secure messaging and instant communications that better internal coordination is supported for timely and accurate updates to be given to patients. It is very easy to implement, which results in better internal communication by the healthcare teams and clear, timely patient updates. Witness how better outcomes can be achieved in communication by trying Chanty for free today.